Privacy Policy

This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.progressplanner.co.uk (the “Site”).

Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse the Site, we also gather data on individual web pages or products that you view, referring websites or search terms, and how you interact with the Site. We refer to this automatically-collected information as "Device Information." We collect Device Information using the following technologies:

  • Cookies: Data files placed on your device or computer, often including an anonymous unique identifier. To learn more about cookies or how to disable them, visit http://www.allaboutcookies.org.
  • Log Files: Track actions on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: Electronic files used to record information about how you browse the Site.

When you make a purchase or attempt a purchase through the Site, we collect certain details, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as "Order Information." "Personal Information" refers to both Device Information and Order Information.

How We Use Your Personal Information

We use Order Information to fulfil orders placed through the Site (processing payment, arranging shipping, providing invoices or order confirmations). Additionally, we may use Order Information to:

  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising about our products or services in line with your preferences.

We use Device Information to screen for risk or fraud (especially your IP address) and to improve and optimize the Site (e.g., generating analytics about customer behaviour on the Site and evaluating marketing or advertising campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store; you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to understand customer behaviour on the Site; learn more about how Google uses your data here. You can opt-out of Google Analytics here. We may also share your Personal Information to comply with applicable laws and regulations, respond to legal requests, or protect our rights.

Behavioural Advertising

We may use your Personal Information to offer targeted ads or marketing communications that we believe will be of interest to you. For more information on how targeted advertising works, visit the Network Advertising Initiative’s educational page here. You can opt out of targeted advertising using the links below:

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal here.

Do Not Track

Please note, we do not alter our Site’s data collection practices when we detect a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access, correct, update, or delete your personal information. To exercise these rights, please contact us using the contact information below. Additionally, we process your information to fulfil contracts we may have with you (e.g., when you place an order), or based on our legitimate business interests. Please note, your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

We retain your Order Information for our records unless and until you request us to delete it.

Changes

We may update this privacy policy occasionally to reflect changes in our practices or for operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, questions, or complaints, please contact us via email at contact@progressplanner.co.uk or by mail at: Progress Planner
[Re: Privacy Compliance Officer]
Progress Planner, 5 Trent Way, DE3 0AF, United Kingdom